New Haul / Online Shop Review: Best Buy World Indonesia10:16:00 PM
I love shopping online (I even created my own online shop back in 2008!). I have shopped in numerous websites from small online stores in Multiply market, to professional webstores (like this one), to eBay, etc.. and luckily I have no unpleasant experience (except for this one).
Well I did have a few disappointing purchases because let's admit it, the weakness of online shopping is you can't see the product in it's true form, and you can't try it on before you buy. And because Indonesia doesn't have a return policy so this online shopping is a little bit tricky. You must really know your true size and you must have a really clear idea on what you like and what you don't like.
So anyway, I would like to share my experience when shopping at Best Buy World Indonesia. I don't know if it is related to the famous American "Best Buy" store (which is known for affordable price with good quality), but I noticed from their website that this version of Best Buy World is also available in Singapore, and Malaysia. I actually haven't heard about this website before so this is my first time experience shopping there.
On the website they offer products from cosmetics, skincare, healthcare, fragrances, accessories, bags & purses, food & beverages, as well as home & electronics. I noticed that they also sell sample size or travel size products of fragrance, skincare and cosmetics.
The product options are moderate. I hate it when an online beauty store doesn't have too many options on their store, but this one have enough product varieties to browse from.
So anyway, I finally made my order and here is the package they came in :
The package came in an ordinary brown paper wrap. The delivery shipment was an average 3 - 4 days. The payment was via a bank transfer. They also accept COD or Cash On Delivery for Jakarta Pusat / Jakarta Selatan addresses. They currently do not accept Paypal or Credit Card payment.
Once you finalize your order they will send you email notification telling you what to do next. And after the payment has been made they will also sent you email notification to let you know that your order is being processed.
Back to the package, inside the brown paper wrap were the products I ordered, fully wrapped in a thick bubble wrap. It also comes with a receipt of the purchase.
And here is what I ordered from Best Buy World Indonesia:
- Christian Dior DiorSnow Global White Reveal Program, IDR 114.000
- Estee Lauder Double Wear Stay-In-Place Eye Pencil in 01 Onyx, IDR 68.000
- Marc Jacobs's Daisy Gold cosmetic case, IDR 154.000
I know it was a pricey purchase, I originally just want to buy the DiorSnow White Reveal set but apparently Best Buy World Indo have a certain policy :
"Free Shipping to all Jakarta area for a minimum IDR 300.000 order.
If less than IDR 300.000, Delivery Fee will be charged."
I thought: okay that's fair enough.
The Dior Snow set was only IDR 114.000 so with my Tangerang address I would probably be charged additional IDR 10.000 for shipping, just like any other online store.
So I put in the DiorSnow set on my cart and continue to the check out page. And you know what happened?
On the check out page, it said that because my order was less than IDR 300.000 so I was charged with additional fee of IDR 100.000 !!
What kind of additional fee or delivery charge that can be as much as IDR 100.000 ???
This is the first store that I know to have such ridiculous charge like that.
So the bottom line is:
It seems that they have a minimum order of IDR 300.000, but why don't they tell us anything about it on their main page? If they put that notification somewhere on their main page I wouldn't be bothered of browsing their store trying to find something that I could buy. Is there anybody who would want to pay additional IDR 100.000 for something that they buy less than IDR 300.000 ?
If I had not really want the DiorSnow set I would not continue with the purchase, but since I have browsed around and did not found the Dior Snow set in any of the other beauty online stores so I hate to admit that the set is only available on the Best Buy World Indo.
And I thought, okay I have no other choice except to fill my cart so that it reached minimum of IDR 300.000.
And that's why I added the Marc Jacob's Daisy pouch and the Estee Lauder Double Wear Eye Pencil. I live in Tangerang area so the free shipping doesn't apply to me. I got an additional shipping charge of IDR 6.000.
So that's why I consider this purchase a splurge for me because I originally dont want to spend that much but I had to, because the set that I want is only available there and I was in need of a new skincare regimen at that time.
|DiorSnow White Reveal Program Set|
|Marc Jacob's Daisy Gold Pouch (for my makeup case)|
|Estee Lauder Double Wear Stay-In-Place Eye Pencil in 01 Onyx|
And as if it weren't enough unpleasant shopping experience, when I got the package one of the tube in the DiorSnow set can not be used at all !
The DiorSnow Essence which has a pumped bottle won't dispense anything no matter how much I tried to pump it out, it's like an empty bottle with no content inside.
Maybe it was my bad luck so I received a damaged product, or maybe it was because another reason, but all I know is I had a purchase that I can not use! And I was too late to learn that they actually have a return policy in which you can return it if you got a damaged product by the time you received it.
Overall, I personally a little bit disappointed with Best Buy World Indonesia. They should have stated clearly on the main page that they will charge IDR 100.000 for order less than IDR 300.000.
Their price is also a little bit pricier than other beauty online store, but they do have a few products that's hard to find anywhere else such as the DiorSnow set (although I can't use one of the tube).
I'm also a little bit disappointed with the damaged product and with their package service in which they sent the package in a plain cheap brown paper. I wouldn't mind a brown paper package if it was from a small online store, but this is a big professional online store, some personalized little details would be nice for personal touch.
Again, this is based on my own experience, so anybody else might not have the experience I had. But due to all the reasons above I probably won't be shopping there again in the near future.
Who might shop here: People who wants to spend big and have a Jakarta address so you'll get free shipping, and people who are looking for less expensive fragrance and/or makeup pouches because they have lots of cute branded makeup pouches there.